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Products & Quality

What type of products does Rinezza offer?

Rinezza provides premium ethnic wear, designer suits, kurtis, handbags, and fashion accessories in both traditional and modern styles.

Are Rinezza products genuine?

Yes, all products are made with authentic fabrics and top-quality materials. Each item is carefully checked before shipping.

Do you offer plus-size or custom-size options?

Yes, selected products are available in plus sizes. For custom stitching, please contact our support team.

Shipping & Delivery

How long does delivery take?

Standard delivery takes 3–7 working days, depending on your location.

Do you provide same-day dispatch?

Yes, orders placed before 12 PM are dispatched on the same day.

Returns & Exchanges

Can I return or exchange a product?

Yes, Rinezza has an easy return & exchange policy within a fixed timeline. Please check our Return Policy page for details.

What if I receive a damaged product?

In case of a damaged or wrong item, contact us immediately, and we will arrange a free replacement or refund.

Payments

What payment methods do you accept?

We accept Cash on Delivery (COD), UPI, Debit/Credit Cards, and Net Banking.

Is Cash on Delivery available on all products?

Yes, COD is available on most products, with a minimal COD charge in some cases.

Order Tracking & Support

How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS/Email to track it online.

How can I contact Rinezza for support?

You can reach us via email, WhatsApp, or our customer care helpline mentioned on the Contact Us page.